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Refund and Returns Policy

Refund and Returns Policy

At Gamehaven LLC, customer satisfaction is our top priority. We are committed to delivering high-quality gaming hosting services that meet your expectations. However, we understand that there may be situations where you need to request a refund or return. This policy outlines our procedures and guidelines to ensure a fair and transparent process for both parties.

Scope of the Policy

This Refund and Returns Policy applies to all services and products provided by Gamehaven LLC, including:

  • Gaming hosting subscriptions
  • Add-ons or enhancements to hosting packages
  • Any custom configurations

Refund Policy

1. Refund Eligibility

Refunds are available under specific circumstances outlined below:

  1. Service Downtime: If service downtime exceeds 48 consecutive hours due to issues caused solely by Gamehaven LLC, you may request a partial or full refund based on the severity of the downtime.
  2. Service Not as Described: If the service does not match the description provided at the time of purchase, and you notify us within 7 days of purchase, you may be eligible for a refund.
  3. Technical Incompatibility: If technical issues prevent the service from functioning properly and we are unable to resolve them within a reasonable timeframe, you may request a refund.

2. Non-Refundable Items

Certain services are non-refundable, including:

  • One-time setup fees
  • Custom configurations or installations
  • Services canceled after the subscription period has begun
  • Issues caused by third-party software or user error

3. Timeframe for Refund Requests

Refund requests must be submitted within 7 days of the original purchase date. Requests made after this period may not be eligible for consideration.

How to Request a Refund

1. Contact Us

To initiate a refund request, please email us at contact@gamehavenpro.com or call +1 970-640-6887. Include the following details in your email:

  • Your full name and account ID
  • Order ID or receipt number
  • The reason for your refund request
  • Any relevant supporting documentation or screenshots

2. Review Process

Once your request is received:

  • Our team will review the request and assess its eligibility based on the conditions outlined in this policy.
  • We may contact you for additional information or clarification.
  • A decision will be made within 5 business days of receiving all required information.

3. Refund Processing

If approved, refunds will be processed within 7–10 business days to the original payment method used during purchase. Processing times may vary depending on your financial institution.

Returns Policy for Digital Services

Due to the nature of digital products, returns are typically not possible. However, we aim to ensure all customers are satisfied with their purchase. If you are dissatisfied, we encourage you to contact our support team to resolve any issues.

1. Resolving Service Issues

  • In many cases, issues can be resolved by adjusting configurations or providing additional support.
  • We strongly recommend reaching out to our team before requesting a refund.

2. Account Suspension or Termination

If your account is terminated or suspended due to a violation of our Terms of Service, you are not eligible for a refund.

Partial Refunds

In cases where a full refund is not applicable, a partial refund may be offered. This will depend on the duration of service used and the specific circumstances of your request.

Examples include:

  • Service interruptions for less than 48 hours
  • Partial fulfillment of custom services

Exclusions and Limitations

1. Customer Responsibility

Refunds will not be issued for issues resulting from:

  • Customer negligence or improper use of the service
  • External factors, such as internet connectivity issues on the customer’s end
  • Third-party software incompatibility

2. Fraudulent Claims

Any fraudulent claims or misuse of this policy may result in account termination and denial of future refunds.

3. Chargebacks

Initiating a chargeback through your payment provider without first contacting us may result in account suspension and disqualification from future services.

Support and Resolution

At Gamehaven LLC, we are committed to resolving your concerns promptly. If you experience any issues, please contact our support team. Our goal is to find a solution that works for you, whether that involves troubleshooting, offering credits, or processing a refund.

Policy Updates

We reserve the right to modify or update this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this page periodically to stay informed about our policies.

Contact Us

If you have any questions or concerns regarding this policy, please contact us:

 

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